If you have a question, please take a look at the FAQ below to see if you can find your answer. If you are still having trouble, feel free to email help@mkefilm.org - we will respond as soon as we can between 9 a.m. and 9 p.m. CT. throughout the duration of the Fest.

THE BASICS

When should I buy tickets?

You already know the answer to this one: as soon as possible! Many of our screenings sell out, leaving sad, ticket-less people. Don’t be one of those. Buy your tickets early!

When should I arrive at screenings?

If you have a ticket, we highly recommend you arrive a minimum of 30 minutes prior to showtime to secure your seat. All ticket and pass holders must arrive no later than 15 minutes prior to the scheduled showtime to guarantee a seat. Beginning 15 minutes before the show, any empty seats will be sold to patrons in the Standby line.

What if a screening is sold out?

If a film is listed as “Standby Only” online, there’s still hope! You can join the Standby line at the venue to buy any unclaimed seats. Standby tickets are sold on a first-come, first-served basis, so get in line early. There’s also a chance the film will be screening again during the Festival! Check your program guide for dates, times, and locations.

What are Standby tickets?

Standby tickets are last-minute tickets to screenings where all advance tickets have been sold. If available, Standby tickets are sold within 15 minutes of showtime. All Standby tickets are sold at full price and are not subject to discounts. 6-pack vouchers are not redeemable for Standby tickets.

How do I know which screenings have gone to standby status?

Every day at noon during the Festival, we update mkefilm.org/standby to let you know which screenings have gone to Standby Only status (and which screenings are selling quickly.)

Can I purchase same-day tickets?

Absolutely! Same-day tickets are available at all three box office locations, online, and over the phone, up until each film’s showtime or until a film goes to standby.

I thought tickets were green. Why is my ticket yellow?

Because you have a voucher, not a ticket. Yellow vouchers must be exchanged for green tickets to specific Festival screenings (valued at $15), depending on ticket availability. Vouchers may be exchanged at any box office and should be converted to tickets prior to entering the ticket-holder line.

How can I get a Member discount?

Milwaukee Film Members pay less for tickets, passes, concessions, and merchandise during the Festival. Throughout the year, they also get to take advantage of many other great benefits, including year-round discounts on tickets and concessions at the Oriental Theatre. If you aren’t a Member yet, sign up at mkefilm.org/membership or at any Festival box office to enjoy these discounts immediately!

Can I bring kids to the Film Festival?

Certainly. We’re a kid-friendly Festival! However, not all films have MPAA ratings. Some movies might contain material unsuitable for children, so please use discretion when selecting films for youths. Age-appropriate films are available in the Rated K: For Kids and Teen Screen programs.

Who can watch online?

Only All-Access passholders can access online screenings. Please note that all films are available only to viewers within the U.S. Access can be shared with members of the same household as the passholder, but not beyond that.

How can I watch online?

TV using Amazon Fire TV: Get the Milwaukee Film app for Amazon Fire TV >>

TV using Android TV: Get the Milwaukee Film app for Android TV >>

TV using Apple TV: The app is only available on 4th generation HD or 5th generation 4K versions of Apple TV. Get the Milwaukee Film app for Apple TV >>

TV using Roku: Get the Milwaukee Film channel for Roku >>

TV using HDMI cord: Watch a quick video to learn how to use a laptop and HDMI cord to watch on your TV >>

TV using Chromecast or AirPlay

Computer: Any PC running Windows 7+; any Mac running OS 10.12+

Android tablet or phone: Any tablet or phone using Chrome on Android 6.0 or later

iPad or iPhone: Any iPad or iPhone using Safari on iOS 11.2 or later

When can I watch online?

The virtual festival opens at 10 AM CT on Monday, May 1. At that time, select shorts programs and features will become available for on-demand viewing. Virtual selections will be marked with a     in their description in both the program book and the website. The Milwaukee Film Festival turns back into a pumpkin at 11:59 PM CT on Sunday, May 7, so no matter when you start your film, it won’t be available after midnight. 

When can I get the program book? Where can I get it?

The program book is available digitally now! Click here to download a PDF. Physical copies are scheduled to arrive on April 14th at various locales. Click here for a full listing of locations that will carry the program book, but call first! They can go fast.

What kind of accessibility does the festival offer?

All films for the Festival will have hearing-impaired device capability.

Options:

Hearing Impaired (HI)

For those with hearing impairment, we will be offering for all films HI audio tracks. These are audio tracks which mix down the main channel audio (Left, Center and Right) so that user can hear the audio more clearly. We offer multiple devices for users to access HI devices. At the Oriental Theatre, we use hearing loops to transmit HI audio tracks which can be received by users with T-Coil devices (such as certain hearing aids) or with devices we supply in house which receive that transmission that can be listened to via a headset. At our external venues (Times and Avalon) we supply Fidelio devices and headsets which staff will program to receive the HI track transmitted from our projection equipment.

Closed Captioning (CCAP)

We will additionally be offering closed captioning for those films that have provided closed captioning tracks (refer to list). These are tracks that filmmakers/distributors have provided which describe the dialogue and audio of the film via text displays. The devices we offer for accessing closed captioning tracks are called Captiview. These are small displays that can be mounted by the user either in a cup holder or on a seat rest and positioned so that the captions can be read while watching the film. Staff will need to program these devices for each film, and it should be noted that Closed Captions may only be available for the feature content (e.g. not on trailers)

Open Captions (OCAP)

We will be offering a few screenings at MFF in open caption form. For these screenings, the captions will be on the screen for everyone to see and no devices will be necessary.

Visual impaired (VI)

For those with visual impairment, films may be available (refer to list) with VI audio tracks. These are audio tracks authored by the filmmakers/distributors that contain the main audio channels of the film in addition to the narration that describes what is happening on the screen visually. These audio tracks are delivered to the user via a Fidelio receiver and headset which staff will program to receive the appropriate audio track.

WATCHING FILMS ON DIFFERENT DEVICES

I hear I can use an app to watch on my TV – what apps are available?

Amazon Fire TV: Get the Milwaukee Film app for Amazon Fire TV >>

Android TV: Get the Milwaukee Film app for Android TV >>

Apple TV: The app is only available on 4th generation HD or 5th generation 4K versions of Apple TV. Get the Milwaukee Film app for Apple TV >>

Roku: The channel is only built for 3rd generation or newer Roku devices. Get the Milwaukee Film channel for Roku >>

Samsung Smart TV: Search for "Milwaukee Film" in the Apps section of your TV's Smart Hub

How can I use an HDMI cord to watch on my TV?

Watch a quick video to learn how to use a laptop and HDMI cord to watch on your TV >>

If you don’t have an HDMI cord, you can purchase one at most stores that sell electronics – an example is here.

What are the system requirements to watch on my computer?

You should be able to watch on any PC running Windows 7+ or on any Mac running OS 10.12+.

Can I watch on my tablet or smartphone?

For iPhone/iPad: You can watch content using Safari on iOS 11.2 or later. Important note: Due to content protection restrictions, the Screen Mirroring feature cannot be used. Additionally, HDMI or other video dongles cannot be connected to your device.

For Android phones/tablets: You can watch content using Chrome on Android 6.0 or later.

NOTE: Our apps are not available via mobile devices. You can view titles on your phone/tablet's web browsers only,

Can I Chromecast content (Android)?

You can Chromecast from a Firefox (recommended) or Chrome web browser on PC and Mac computers, as well as Android devices, by selecting the cast button in the bottom right-hand side of the player.

PLEASE NOTE: Some customers have reported issues with casting using the Chrome and Edge browsers, so if you experience any issues, we recommend you try Firefox or another browser.

Can I use AirPlay (Apple)?

You can AirPlay from most browsers if you have Apple TV by selecting the cast button in the bottom right-hand side of the player.

How do I watch films using the Amazon Fire app?

First, install the Milwaukee Film app on your Amazon Fire device – search for “Milwaukee Film” or use the link below.
Get the Milwaukee Film app for Amazon Fire TV >>

PASSES:

  • If you have a pass, first log in to watch.mkefilm.org on a computer or mobile device, using the email you used to purchase the pass and the password you created when you set up your account.
  • When you open the Milwaukee Film app on your Apple TV, click "Link this Device" under "Pass Holders."
  • On the computer or mobile device where you are logged in, go to watch.mkefilm.org/pair and enter the code displayed on your TV screen.
  • Enter the pairing code, then click "Submit."
  • Your TV will then display the main page of the app, so start watching some movies!

TICKETS: After you’ve purchased your virtual ticket on the MFF website, click “Watch movie,” and the Amazon Fire code will display below the video player. Enter this code into the Milwaukee Film Amazon Fire TV app to watch.

Please note: Some ticket holders have been experiencing issues redeeming their tickets using Amazon Fire TV devices. We are working with our app developer to work through this issue. In the meantime, if you are a ticketholder and have an issue watching on the Amazon Fire TV app, we encourage you to try another platform. Appreciate your understanding!

How do I watch films using the Android TV app?

First, install the Milwaukee Film app on your Android TV device – search for “Milwaukee Film” or use the link below.
Get the Milwaukee Film app for Android TV >>

PASSES:

  • If you have a pass, first log in to watch.mkefilm.org on a computer or mobile device, using the email you used to purchase the pass and the password you created when you set up your account.
  • When you open the Milwaukee Film app on your Android TV, click "Link this Device" under "Pass Holders."
  • On the computer or mobile device where you are logged in, go to watch.mkefilm.org/pair and enter the code displayed on your TV screen.
  • Enter the pairing code, then click "Submit."
  • Your TV will then display the main page of the app, so start watching some movies!

TICKETS: After you’ve purchased your virtual ticket on the MFF website, click “Watch movie,” and the Android TV code will display below the video player. Enter this code into the Milwaukee Film Android TV app to watch.

How do I watch films using the Apple TV app?

First, install the Milwaukee Film app on your Apple TV device – search for “Milwaukee Film” or use the link below. The app is only available on 4th generation HD or 5th generation 4K versions of Apple TV.
Get the Milwaukee Film app for Apple TV >>

PASSES:

  • If you have a pass, first log in to watch.mkefilm.org on a computer or mobile device, using the email you used to purchase the pass and the password you created when you set up your account.
  • When you open the Milwaukee Film app on your Apple TV, click "Link this Device" under "Pass Holders."
  • On the computer or mobile device where you are logged in, go to watch.mkefilm.org/pair and enter the code displayed on your TV screen.
  • Enter the pairing code, then click "Submit."
  • Your TV will then display the main page of the app, so start watching some movies!

TICKETS: After you’ve purchased your virtual ticket on the MFF website, click “Watch movie,” and the Apple TV code will display below the video player. Enter this code into the Milwaukee Film Apple TV app under "Ticket Holders" to watch.

How do I watch films using the Roku channel?

PLEASE NOTE: The Milwaukee Film app only works on 3RD GENERATION ROKUS OR BETTER.

First, install the Milwaukee Film channel on your Roku – search for “Milwaukee Film” or use the link below.
Get the Milwaukee Film channel for Roku >>

PASSES:

  • If you have a pass, first log in to watch.mkefilm.org on a computer or mobile device, using the email you used to purchase the pass and the password you created when you set up your account.
  • When you open the Milwaukee Film channel on your Roku, click "Login with Pass" under "Pass Holders."
  • On the computer or mobile device where you are logged in, go to watch.mkefilm.org/pair and enter the code displayed on your TV screen.
  • Enter the pairing code, then click "Submit."
  • Your TV will then display the main page of the app, so start watching some movies!
  • (Alternatively, you can choose to click "enter your email and password" at the bottom of the "Link your device" page and use your remote to enter your email address and password you used when setting up your account.)



TICKETS: After you’ve purchased your virtual ticket on the MFF website, click “Watch movie,” and the Roku code will display below the video player. Enter this code into the Milwaukee Film Roku channel to watch.

How do I watch films using the Samsung Smart TV app?

First, install the Milwaukee Film app on your Apple TV device – search for “Milwaukee Film” in the Apps section of the Smart Hub.

PASSES:

  • If you have a pass, first log in to watch.mkefilm.org on a computer or mobile device, using the email you used to purchase the pass and the password you created when you set up your account.
  • When you open the Milwaukee Film app on your Samsung Smart TV, click "Pair this Device" under "Pass Holders."
  • On the computer or mobile device where you are logged in, go to watch.mkefilm.org/pair and enter the code displayed on your TV screen.
  • Enter the pairing code, then click "Submit."
  • Your TV will then display the main page of the app, so start watching some movies!

TICKETS: After you’ve purchased your virtual ticket on the MFF website, click “Watch movie,” and the Samsung Smart TV code will display below the video player. Enter this code into the Milwaukee Film Samsung Smart TV app under "Ticket Holders" to watch.

Once I start a film, how long do I have to watch it?

If you have a pass, you can view films on demand. For ticket holders, once you start a film, you can view it up to 48 hours from the time you begin watching.

The Milwaukee Film Festival ends entirely after 11:59 p.m. CT on Thursday, Oct. 29, so no matter when you start your film, it won’t be available at midnight.

Please note: Even though we’re virtual, films can still sell out! Film distributors may put restrictions on how many people can stream their film. If you have a title you don’t want to miss, your best bet is to watch it early in the Festival. 

Can I rewind or start a program over?

Yes. If you have a pass, you can view films on demand and use those controls. If you have a ticket, you have complete access to the entire program for 48 hours within your household.

PLEASE NOTE: Some app users have experienced issues when pausing a film on the Amazon Fire TV and Apple TV apps. They have found that the film will sometimes restart after it has been paused for a period of time. We're working with CineSend to resolve this issue, but please be aware that you may have to re-find your spot if this happens to you.

Why is my video stalling or not playing smoothly?

Your streaming quality automatically adjusts based on your internet speed. If your internet connection is poor or inconsistent, you may experience problems during playback. If you’re using wifi, try moving closer to your router.

I clicked on a film and it said it was sold out. What does that mean?

Even though we’re virtual, films can still sell out! Film distributors may put restrictions on how many people can stream their film. If you have a title you don’t want to miss, your best bet is to watch it early in the Festival.