Work at Milwaukee Film

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Cinema Operations Manager - Full-Time Staff, Milwaukee Film/Oriental Theatre


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Cinema Operations Manager


Milwaukee Film seeks a well-organized person for the position of Cinema Operations Manager, to manage the historic Oriental Theatre. This position requires excellent interpersonal skills, attention to detail, and a strong orientation toward professionalism, discretion, and good judgement. This position is responsible for managing operations of the cinema, including facility and staff management. Evening and weekend hours are required.

This position is a year-round, full-time position starting February 18, and reports to the Operations Director.


  • Manage cinema leadership staff
  • Responsible for facility and equipment maintenance and cleanliness
  • Continuously improve the skills, knowledge and morale of all employees
  • Ensure all company policies and procedures are upheld
  • Responsible for scheduling of management team and approves schedules made by other managers 
  • Create self-development plans with management and floor teams, ensuring on-going team development and cross training
  • Maintain and keep up to date all alcohol and food licensing and enforces all regulations
  • Continuously improve box office and concessions operations for efficiency and profitability
  • Lead weekly operations meeting
  • Oversee performance appraisals and enforce staff disciplinary action as needed
  • Supervise concessions and supply purchasing and inventories
  • Manage schedule of routine general maintenance
  • Regularly attend biweekly office staff meetings
  • Oversee customer service and seeks out patron feedback
  • Responsible for maintaining appearance and ambiance of cinema, providing a consistent and enjoyable experience for patrons
  • Oversee policies for facility maintenance and compliance
  • Report on cinema sales, including box office, concessions, and merchandise
  • Active participation and engagement with Milwaukee Film office team to elevate the cinema in the areas of programming, development and marketing



  • Proven leadership and motivational skills
  • Displays a professional appearance and is a positive role model within the theater and corporate office
  • Excellent guest relations skills
  • Strong verbal and written communication skills
  • High guest satisfaction expectations and focus
  • Attention to detail
  • Resourceful problem-solving skills
  • Self-motivated and driven
  • Strong ability to multitask projects simultaneously
  • Holds self and others accountable to consistently maintain high performance standards
  • Basic computer knowledge (Microsoft Office) and office skills required


Pay rate will be based on experience and qualifications. This is a full-time, year-round salaried position paid on a biweekly schedule. Offered benefits include: health, dental, vision, disability, and life insurance; flex spending account; employer paid parking; paid time off (vacation, holidays, sick days); retirement plan upon eligibility.


Email resume and cover letter to Kristen Heller at by February 4, 2019. No telephone inquiries, please.