One thing we've learned from planning this Festival: "Virtual" doesn't necessarily mean "easy." But we're here to help!

If you have a question, please take a look at the FAQ below to see if you can find your answer. If you are still having trouble, feel free to email help@mkefilm.org - we will respond within 24 hours.

Looking for a quick overview? Try our How to Fest page for a brief how-to >>

THE BASICS

When are Minority Health Film Festival films available to watch?

All films will be available throughout the Minority Health Film Festival, starting at 4 p.m. CT on Thursday, Sept. 10. If you have a pass, you can view all films on demand. For ticket holders, once you start a film, you can view it up to 48 hours from the time you begin watching.

The Minority Health Film Festival ends entirely at 11:59 p.m. CT on Thursday, Sept, 24, so no matter when you start your film, it won’t be available at midnight. 

Please note: Even though we’re virtual, films can still sell out! Film distributors may put restrictions on how many people can stream their film. If you have a title you don’t want to miss, your best bet is to watch it early in the Festival. 

How much are passes/tickets?

For the Minority Health Film Festival:

Passes: $24.99 ($19.99 for Milwaukee Film Members) – available through Wednesday, Sept. 9

Passes offer access to all virtual films and events throughout the Festival.

Tickets: $2.99 (99 cents for Milwaukee Film Members) – available starting at 4 p.m. on Thursday, Sept. 10

Single-use streaming tickets offer the opportunity to view a single film within a 48-hour window.

Please note: There are no refunds for Festival tickets or passes.

What devices can I use to watch a film?

TV using Amazon Fire TV: Get the Milwaukee Film app for Amazon Fire TV >>

TV using Android TV: Get the Milwaukee Film app for Android TV >>

TV using Apple TV: The app is only available on 4th generation HD or 5th generation 4K versions of Apple TV. Get the Milwaukee Film app for Apple TV >>

TV using Roku: Get the Milwaukee Film channel for Roku >>

TV using HDMI cord: Watch a quick video to learn how to use a laptop and HDMI cord to watch on your TV >>

TV using Chromecast or AirPlay

Computer: Any PC running Windows 7+; any Mac running OS 10.12+

Android tablet or phone: Any tablet or phone using Chrome on Android 6.0 or later

iPad or iPhone: Any iPad or iPhone using Safari on iOS 11.2 or later

Do I have to be in the U.S. to watch a film? Or in Wisconsin?

All films are available only to viewers within the U.S. Due to regulations from film distributors, a few titles will be restricted to Wisconsin. Those films are clearly marked in the film descriptions.

Please note: Even if your billing address or mailing address is in the U.S./Wisconsin, your location is determined by your device’s IP address. If your IP address is not in the U.S./Wisconsin, you won’t be able to access your film.

Since we’re not in a theater, can a film sell out?

Even though we’re virtual, films can still sell out! Film distributors may put restrictions on how many people can stream their film for our Festival. If you have a title you don’t want to miss, your best bet is to watch it early in the Festival. This even applies to our passholders!

How long do I have before I have to finish watching a film?

If you have a pass, you can view all films on demand. For ticket holders, once you start a film, you can view it up to 48 hours from the time you begin watching.

The Minority Health Film Festival ends entirely at 11:59 p.m. CT on Thursday, Sept, 24, so no matter when you start your film, it won’t be available at midnight.

I didn’t get to finish a film before it expired!/This film wasn’t for me! Can I get a refund?

We’ll do our best to help you navigate any technical issues you have – you can reach out to us at help@mkefilm.org, and we’ll reply within 24 hours. However, there are no refunds or exchanges on MHFF passes and tickets.

My streaming ticket/link isn’t working. What do I do?

For customer support, email us with any questions or issues at help@mkefilm.org, or click here to send us a message on Facebook. We will respond within 24 hours.

BUYING YOUR PASS/TICKET

What do I get when I buy a pass or a ticket?

With your MHFF pass, you get access to all virtual films and events taking place during the Festival for you and your household. You also get the great feeling of knowing you’re supporting a Milwaukee cultural institution during a challenging year! For every pass purchased, we are donating one to one of three community partners: Leaders Igniting Transformation; Marquette Center for Urban Research, Teaching & Outreach (CURTO); or Teens Grow Greens.

When you buy a ticket, you get access for your household to a single MHFF film. And you, too, get the great feeling of knowing you’re supporting a Milwaukee cultural institution during a challenging year!

How do I purchase a Festival pass?

Festival passes are available to purchase until Wednesday, Sept. 9. GET YOUR PASS HERE >>

How do I purchase a single ticket?

Tickets for individual films are available starting at 4 p.m. CT on Thursday, Sept. 10, 2020.

  1. Go to mkefilm.org and sign into your account. If you’re a new user, you’ll need to create an account.
  2. Browse through our virtual program guide at mkefilm.org/mhff/films and select View More to get to the film’s page.
  3. There you will see the Purchase Ticket button.
  4. If you are a Member, be sure to be signed in to access your discounted ticket rate.
  5. After you’ve selected your tickets, go to your cart and check out.
  6. You’ll know you’ve completed your purchase once you received an email confirmation.
Can I get a 6-pack or 10-pack of vouchers this year?

Our 6-packs and 10-packs are not offered this year. In this virtual space, we’ve worked to make pass and ticket pricing more accessible, especially for our Milwaukee Film Members.

Does every person watching need a separate pass/ticket?

Only one pass or ticket is needed per household to view our films. If you would like to support us further, we’d love for you to make a donation.

If you’re trying to purchase an additional ticket for a friend so you can watch the same film from different locations, you’ll have to do this in two separate transactions to generate a separate, unique link. If not, this will create problems when you’re trying to watch.

Please note: Tickets and passes cannot be shared outside of a single household.

ACCESSING FILMS

How do I access my Festival pass?
  1. You will receive an email from CineSend, our virtual platform, with the subject, “Milwaukee Film – On Demand Invite.”

  1. Once you open the email, click on the red “Join” button.

  1. You will be taken to our CineSend portal at watch.mkeilm.org, where you will need to enter your name and email address and create a password. Pro Tip: If you are prompted to Save your email and password on your browser, we recommend doing so. This will ensure that you do not have to log in every time you want to watch one of our wonderful films!

  1. You will be automatically directed to our watch.mkefilm.org virtual screening room, where you can browse all of the MHFF film offerings before deciding which you want to watch.
What happens if I forget my login info?

Use the email address you entered when you purchased your pass to log in. If you forgot your password, use the password reset option on the login page to reset your password; you will need access to the email address you use to log in.

If I have a pass or ticket, when can I watch?

All films will be available throughout the Minority Health Film Festival, starting at 4 p.m. CT on Thursday, Sept. 10. If you have a pass, you can view all films on demand. For ticket holders, once you start a film, you can view it up to 48 hours from the time you begin watching. 

The Minority Health Film Festival ends entirely at 11:59 p.m. CT on Thursday, Sept, 24, so no matter when you start your film, it won’t be available at midnight. 

Please note: Even though we’re virtual, films can still sell out! Film distributors may put restrictions on how many people can stream their film. If you have a title you don’t want to miss, your best bet is to watch it early in the Festival. 

How does my Festival pass work?

Once you set up your login (see "How do I access my Fesival pass?"), your pass grants you access to all virtual Festival films at any time during the Minority Health Film Festival, through our viewing portal at watch.mkefilm.org or through our apps for your TV. 

Please note: Location-based restrictions still apply for passholders, and if a film hits the maximum number of views set by its distributor, it will not be available even to passholders.

Where can I find my ticket?

Log into your account at mkefilm.org, then go to our online Film Guide at mkefilm.org/mhff/films. You can watch any film you purchased a ticket for directly through the film’s page or grab any needed codes to watch on your TV using one of our apps. You can also find details on how to watch in the confirmation email you received after you purchased a ticket.

I’ve already purchased the movie and now it’s telling me to unlock it again. What do I do? 

Please confirm that you are logged in with the same email address you used to purchase the program. You can log in using the login link at the upper right corner of the screen, or if you are not logged in at all you’ll be prompted to do so after clicking “unlock now.”

WATCHING FILMS ON DIFFERENT DEVICES

I hear I can use an app to watch on my TV – what apps are available?

Amazon Fire TV: Get the Milwaukee Film app for Amazon Fire TV >>

Android TV: Get the Milwaukee Film app for Android TV >>

Apple TV: The app is only available on 4th generation HD or 5th generation 4K versions of Apple TV. Get the Milwaukee Film app for Apple TV >>

Roku: Get the Milwaukee Film channel for Roku >>

How can I use an HDMI cord to watch on my TV?

Watch a quick video to learn how to use a laptop and HDMI cord to watch on your TV >>

If you don’t have an HDMI cord, you can purchase one at most stores that sell electronics – an example is here.

What are the system requirements to watch on my computer?

You should be able to watch on any PC running Windows 7+ or on any Mac running OS 10.12+.

Can I watch on my tablet or smartphone?

For iPhone/iPad: You can watch content using Safari on iOS 11.2 or later. Important note: Due to content protection restrictions, the Screen Mirroring feature cannot be used. Additionally, HDMI or other video dongles cannot be connected to your device.

For Android phones/tablets: You can watch content using Chrome on Android 6.0 or later.

NOTE: Our apps are not available via mobile devices. You can view titles on your phone/tablet's web browers only,

Can I Chromecast content (Android)?

You can Chromecast from a Chrome web browser on PC and Mac computers, as well as Android devices, by selecting the cast button in the bottom right-hand side of the player.

Can I use AirPlay (Apple)?

You can AirPlay from most browsers if you have Apple TV by selecting the cast button in the bottom right-hand side of the player.

How do I watch films using the Amazon Fire app?

First, install the Milwaukee Film app on your Amazon Fire device – search for “Milwaukee Film” or use the link below.
Get the Milwaukee Film app for Amazon Fire TV >>

NOTE: When pairing your app with a web device, you will need to use a laptop or pc, not a mobile device.

PASSES: If you have a pass, log in using the email you used to purchase the pass and the password you created when you set up your account.

TICKETS: After you’ve purchased your virtual ticket on the MHFF website, click “Watch movie,” and the Amazon Fire code will display below the video player. Enter this Code into the Milwaukee Film Amazon Fire app to watch.

How do I watch films using the Android TV app?

First, install the Milwaukee Film app on your Android TV device – search for “Milwaukee Film” or use the link below.
Get the Milwaukee Film app for Android TV >>

NOTE: When pairing your app with a web device, you will need to use a laptop or pc, not a mobile device.

PASSES: If you have a pass, log in using the email you used to purchase the pass and the password you created when you set up your account.

TICKETS: After you’ve purchased your virtual ticket on the MHFF website, click “Watch movie,” and the Android TV code will display below the video player. Enter this Code into the Milwaukee Film Android TV app to watch.

How do I watch films using the Apple TV app?

First, install the Milwaukee Film app on your Apple TV device – search for “Milwaukee Film” or use the link below. The app is only available on 4th generation HD or 5th generation 4K versions of Apple TV.
Get the Milwaukee Film app for Apple TV >>

NOTE: When pairing your app with a web device, you will need to use a laptop or pc, not a mobile device.

PASSES: If you have a pass, log in using the email you used to purchase the pass and the password you created when you set up your account.

TICKETS: After you’ve purchased your virtual ticket on the MHFF website, click “Watch movie,” and the Apple TV code will display below the video player. Enter this Code into the Milwaukee Film Apple TV app to watch.

How do I watch films using the Roku channel?

First, install the Milwaukee Film channel on your Roku – search for “Milwaukee Film” or use the link below.
Get the Milwaukee Film channel for Roku >>

NOTE: When pairing your app with a web device, you will need to use a laptop or pc, not a mobile device.

PASSES: If you have a pass, log in using the email you used to purchase the pass and the password you created when you set up your account.

TICKETS: After you’ve purchased your virtual ticket on the MHFF website, click “Watch movie,” and the Roku code will display below the video player. Enter this Code into the Milwaukee Film Roku channel to watch.

Once I start a film, how long do I have to watch it?

If you have a pass, you can view all films on demand. For ticket holders, once you start a film, you can view it up to 48 hours from the time you begin watching.

The Minority Health Film Festival ends entirely at 11:59 p.m. CT on Thursday, Sept, 24, so no matter when you start your film, it won’t be available at midnight.

Please note: Even though we’re virtual, films can still sell out! Film distributors may put restrictions on how many people can stream their film. If you have a title you don’t want to miss, your best bet is to watch it early in the Festival. 

Can I rewind or start a program over?

Yes. If you have a pass, you can view all films on demand and use those controls. If you have a ticket, you have complete access to the entire program for 48 hours within your household.

Why is my video stalling or not playing smoothly?

Your streaming quality automatically adjusts based on your internet speed. If your internet connection is poor or inconsistent, you may experience problems during playback. If you’re using wifi, try moving closer to your router.

I clicked on a film and it said it was sold out. What does that mean?

Even though we’re virtual, films can still sell out! Film distributors may put restrictions on how many people can stream their film. If you have a title you don’t want to miss, your best bet is to watch it early in the Festival.

WATCHING EVENTS

Do I have to register or pay for events?

Except for the Opening Night Drive-In and Resource Fair, all MHFF events are free to attend! Registration is required for the Opening Day keynote address with Dr. Camara Jones. Registration is not required for other events.

How can I watch Festival events?

Our events will be streamed through our viewing platform at watch.mkefilm.org, as well as to the Milwaukee Film YouTubeFacebook, and Twitter pages. All our virtual events are free! If you miss them live, they'll be archived on our YouTube page.

I wanted to watch an event live, but I missed it! Can I watch it later?

Sure thing! Events will be archived on our YouTube page.